[CPLP] Human Resources Certification Exam Questions - Part 75

1. A temporary measure or short-term fix used until something better can be obtained. The small company uses their new product features as a stop gap until they can develop a new product.

A) Selection Bias
B) Affinity Diagrams
C) Multisensory Learning
D) Stop Gap Measures



2. is another name for 360-Degree Feedback Evaluation which is feedback from superiors, direct reports, peers, and internal and external customers on how a person performs in any number of behavioral areas.

A) Business Process
B) Double-Loop Learning
C) Experimental Design
D) Multi-Rater Feedback



3. is a tool used to determine the types of information that employees have, as well as information they need to do their jobs.

A) Knowledge Base
B) Level 4: Results
C) Root Cause Analysis
D) Knowledge Survey



4. Within performance improvement, refers to whether employees are able or allowed to do a job . Employees mired in insignificant tasks, may not have time to do the work that supports organizational goals.

A) Opportunity
B) Cognition
C) Counseling
D) Mager, Robert



5. A method of problem solving to identify the contributing factors and the basic reason for the problem; used in change management , performance improvement, and other problem/solution situations.

A) Root Cause Analysis
B) Performance Appraisal
C) Random Sampling
D) Population Analysis