Published - Fri, 03 Mar 2023

SPHR Questions - Part 30

1. As an HR Professional, you need to be familiar with learning concepts. One such concept is orientation to learning. Which of the following statements best describes orientation to learning?

A) What I learn today needs to be able to help me solve problems in the workplace tomorrow.
B) I am an adult, I can direct myself.
C) Learning is hard work and time-exhaustive.
D) I am a worker and what I learn must work in the real world.

2. As an HR Professional, you must be familiar with the collective bargaining agreements and the process that rights are given, contracts, and union and management cooperation. Consider an arbitration process between the management and the union. What term is assigned to the resolution of the disagreement, by an arbitrator's interpretation of the language of the contract?

A) Resolution
B) Interpretation
C) Decision
D) Outcome

3. You are the HR Professional for your organization and you're reviewing the performance appraisal systems your company can use. Which performance appraisal approach uses a paired comparison method in the review?

A) Results-based
B) Rating method
C) Comparative method
D) Narrative method

4. Which of the following refers to salaries that are below the minimum of the salary range?

A) Base pay
B) Salary survey
C) Green circle
D) Gross pay

5. John is the HR Professional for his organization. He is interviewing Sally for a sales position, and he has asked Sally to provide an instance of how she worked with a tough customer in the past, how she resolved the situation, and what the outcome of the experience was. This is what type of interviewing technique?

A) Prescreen interview
B) Stress interview
C) Behavior-based interview
D) Directive interview

1. Right Answer: A
Explanation: Answer option A is correct.Orientation to learning is one of Knowle's learning concepts for adults. Orientation to learning means that what's taught in the classroom should be immediately applicable in the workplace.Answer option B is incorrect. This statement is an example of the learner's self-concept.Answer option D is incorrect. This isn't a valid statement about orientation to learning.Answer option C is incorrect. This choice is close to accurate, but must include a demand for the immediate application of the knowledge gained.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Talent Management

2. Right Answer: C
Explanation: Answer option C is correct.The technical term of arbitration, based on the interpretation of the language of the contract, is called a decision.Answer option D is incorrect. Outcome is not the valid term to describe the interpretation of the language of the contract, which is called a decision.Answer option A is incorrect. Resolution is not the valid term to describe the interpretation of the language of the contract, which is called a decision.Answer option B is incorrect. Interpretation is not the valid term to describe the interpretation of the language of the contract, which is called a decision.Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.Chapter: Employee and Labor RelationsObjective: Dispute Resolution

3. Right Answer: C
Explanation: Answer option C is correct.The comparative method can use a paired comparison method to rate each employee in a group against every other employee in the group.Answer option D is incorrect. A narrative method uses an essay or conversation as the review.Answer option B is incorrect. The rating method uses rating scales and checklists to review the employees or members of an identified group.Answer option A is incorrect. Results-based appraisals generally use the management by objectives review of the goals accomplished.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Performance Appraisal

4. Right Answer: C
Explanation: Answer option C is correct.Green circle refers to salaries that are below the minimum of the salary range.Answer option D is incorrect. Gross pay is the amount earned by an employee before taxes are not paid.Answer option A is incorrect. Base pay is the foundation of an employer's compensation program because it reflects the value placed on individual jobs by the organization.Answer option B is incorrect. A salary survey is used to determine current market trends and competition for different skills and knowledge and to assist the employer in setting pay levels.Chapter: Compensation and BenefitsObjective: Total Rewards Defined

5. Right Answer: C
Explanation: Answer option C is correct.This is a classical example of the behavior-based interview. Sally will need to tell a story to John about her past experiences with a difficult customer and what the outcome of the situation was.Answer option B is incorrect. A stress interview deliberately creates a stressful environment to test the candidate's response in the stress.Answer option A is incorrect. A prescreen interview is used to determine which candidates qualify for the job requirements and to make decisions if additional interviews are needed.Answer option D is incorrect. A directive interview is where the HR Professional controls the interview process through a predefined set of questions for all interviewees.Chapter: Workforce Planning and EmploymentObjective: Staffing Programs

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