SPHR Questions - Part 43

1. Right Answer: D
Explanation: Answer option D is correct.The characteristics of an organization's culture are defined by its collective identity, worth, work ethics, and other characteristics.Answer option B is incorrect. Politics describe the internal politics that are often known, but not documented within an organization.Answer option C is incorrect. Branding describes the name, logo, colors, and feel of an identity.Answer option A is incorrect. Organization persona isn't a valid term for organizational development.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Organization Development

2. Right Answer: B
Explanation: Answer option B is correct.On-site childcare is an example of a non-monetary reward. Monetary rewards are compensation for the work and are linked to a financial reward. Non-monetary rewards are benefits that do not have a direct financial reward or compensation.Answer option D is incorrect. Cash compensation is a monetary reward.Answer option A is incorrect. 401(k) is a monetary reward.Answer option C is incorrect. Paid time off is a monetary reward.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Compensation and BenefitsObjective: Total Rewards Defined

3. Right Answer: D
Explanation: Answer option D is correct.This is an example of disparate treatment because she's been selected to work based on her national origin.Answer option C is incorrect. This is not an example of disparate impact, as this isn't a case of a neutral policy affecting members of a protected class.Answer option B is incorrect. This isn't political capital affecting the manager's decision.Answer option A is incorrect. This is an example of discrimination, as the choice was made based on Mary's national origin.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Federal Employment Legislation

4. Right Answer: B
Explanation: Answer option B is correct.A directive interview follows a predefined set of questions. Nancy will maintain the interview process.Answer option A is incorrect. A directive interview uses a predefined structured approach for all candidates.Answer option D is incorrect. This is an example of a nondirective interview, where the candidate guides the interview process.Answer option C is incorrect. This isn't a valid description of the directive interview process.Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149, Section III, The US HR Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Staffing Programs

5. Right Answer: C
Explanation: nswer option C is correct.An Ishikawa chart is also known as a fishbone diagram or a cause-and-effect chart.The Ishikawa diagram (or fishbone diagram or also cause-and-effect diagram) is a diagram that shows the causes of a certain event. A common use of theIshikawa diagram is to identify potential factors causing an overall effect. It helps identify causal factors and root causes.It is known as a fishbone diagram because of its shape, similar to the side view of a fish skeleton. It is considered as a basic tool of quality management.Answer option B is incorrect. A histogram is simply a bar chart and isn't ordered from largest to smallest.Answer option D is incorrect. A Pareto chart is a special histogram in that it shows categories of failures from the largest failure to the smallest failure.Answer option A is incorrect. A control chart shows trend analysis by tracking the results of measurements over time.'Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHRChapter: Human Resource DevelopmentObjective: Organization Development