Published - Fri, 03 Mar 2023

SPHR Questions - Part 77

1. challenges of each phase so you may act accordingly based on where the organization may be in the life cycle. Which of the following is not one of the four phases of an organization's life cycle?

A) Decline
B) Abandonment
C) Startup
D) Growth

2. Mark made a federal complaint against what he believes was illegal activity in the workplace to a federal agency. Now Mark's employer has reduced his work hours dramatically and Mark believes it is revenge for the federal complaint he made. What term describes the type of evidence Mark must have to file another complaint against the company that has affected his employment?

A) Ad hoc
B) Written and compiled
C) Pure
D) Prima facie

3. organization and take action to mitigate the identified risk events. What activity is management asking you to do?

A) Identification of risk tolerance
B) Risk response planning
C) Organizational planning
D) Enterprise risk management

4. Your organization uses the balanced scorecard to assess overall performance within the company. Which of the following is the correct definition of components in the balanced scorecard method?

A) Financial results, competition results, key internal processes, and how people are hired and trained to achieve organizational goals
B) Financial results, customer results, key internal processes, and how people are hired and trained to achieve organizational goals
C) Value of stock results, customer results, key internal communications, and how people are hired and trained to achieve organizational goals
D) Financial results, competitor results, key internal communication, and how people are hired and trained to achieve organizational goals

5. rewards and recognition to be useful, the employees must be interested in the recognition. What other factor must be true?

A) The recognition must be monetary.
B) The recognition must be swift.
C) The recognition must be genuine.
D) The recognition must be public.

1. Right Answer: B
Explanation: Answer option B is correct.The four stages of an organization's life cycle are startup, growth, maturity, and decline. There is no such stage as abandonment.Answer option C is incorrect. Startup is a valid phase that describes the launch and early actions of an organization.Answer option D is incorrect. Growth is a valid phase that describes the additional personnel that are brought into the organization to help the founder accomplish the activities and responsibilities.Answer option A is incorrect. The decline phase describes an organization that is not performing well and may suffer from bureaucracy.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Organizations

2. Right Answer: D
Explanation: Answer option D is correct.Prima facie evidence describes the proof that Mark's employment has been adversely affected by the whistle-blowing. Prima facie evidence describes the protected activity Mark was engaged in, evidence that the employer knew or suspected Mark was the whistle-blower, the employee's unfavorable employment action, and evidence that the unfavorable action was linked to the whistle-blower's complaint.Answer options C, B, and A are incorrect. These are not valid answers for the prima facie evidence.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Corporate Governance

3. Right Answer: D
Explanation: Answer option D is correct.Management is asking you to do enterprise risk management. This process identifies risk events, creates risk responses, and tracks the risk responses for their effectiveness.Answer option C is incorrect. Organizational planning describes the structuring of an organization, not the identification and response to risk events.Answer option A is incorrect. Risk tolerance is an organization's willingness to accept risk events. It's the organization's attitude towards risk.Answer option B is incorrect. Risk response planning is the examination of possible risk responses and the selection of the best response for the situation.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Strategic Management

4. Right Answer: B
Explanation: Answer option B is correct.The balanced scorecard was developed by Dr. Robert Kaplan and Dr. David Norton to assess performance in four areas of an organization: Financial results, customer results, key internal processes, and how people are hired and trained to achieve organizational goals.Answer options D, C, and A are incorrect. The balanced scorecard does not assess competition or communications.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: HR Metrics: Measuring Results

5. Right Answer: C
Explanation: Answer option C is correct.Rewards and recognitions systems underscore and promote performance for employees. However, for recognition to be effective it must be genuine when it is expressed.Answer option D is incorrect. Recognition for work does not need to be public, though public recognition is sometimes effective.Answer option A is incorrect. Not all recognitions must be monetary. While monetary recognition is nice, it may not always be feasible or appropriate.Answer option B is incorrect. Recognition for good work should swiftly follow the work, but this answer is not as important as the recognition being genuine.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Organizations

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