Published - Fri, 03 Mar 2023

SPHR Questions - Part 90

1. Participants in a training program are asked to log in to a website at their convenience, watch a video lecture, and take a quiz. This is an example of which of the following types of training?

A) Asynchronous
B) The Delphi technique
C) Vestibule
D) Mobile learning

2. Which of the following diagrams is also known as fishbone diagram?

A) Scatter diagram
B) Ishikawa diagram
C) Pareto diagram
D) Cause and effect diagram

3. Which performance appraisal method would be used most effectively in a large, geographically dispersed organization with many similar jobs?

A) Field review
B) Critical incident
C) Forced ranking
D) Behaviorally anchored rating system

4. Which of the following is conducted to determine what is required to solve a problem?

A) Needs assessment
B) Making succession plan
C) SWOT analysis
D) Talent management program

5. Mentoring involves which of the following?

A) Someone who takes a personal interest in an individual's career and who guides and sponsors the individual
B) Someone whose goal is to develop an employee in a particular area
C) Someone who monitors an employee's performance in doing their job
D) Someone who provides training in areas of interest to an employee

1. Right Answer: A
Explanation: Answer option A is correct.Asynchronous training is self-paced training that typically occurs using computer-based tools. Although timelines for completion may be preestablished (such as specifying that all assignments must be submitted no later than 11:59 p.m. Sunday evening), students typically are able to set their own schedule for when they engage in learning the material. Vestibule training is a form of OJT (C), mobile learning (D) is a type of e-learning that occurs typically through mobile devices, and the Delphi technique (B) is a decision making or forecasting activity that relies on a group of experts to reach a consensus.Chapter: Human Resource DevelopmentObjective: Review Questions

2. Right Answer: B
Explanation: Answer option B is correct.Chapter: Human Resource DevelopmentObjective: Organization Development

3. Right Answer: D
Explanation: Answer option D is correct.The BARS system is used most effectively in organizations when a number of jobs have similar duties. Because it is expensive and time-consuming to implement, an organization must have enough resources available to develop the program. Critical-incident appraisal tools (B) are most effectively used by managers who have daily interaction with subordinates. Forced ranking (C) is best for use in organizations with fewer than 100 employees because it becomes unwieldy for large groups. Field reviews (A) are conducted by someone other than a direct supervisor.Chapter: Human Resource DevelopmentObjective: Review Questions

4. Right Answer: A
Explanation: Answer option A is correct.Chapter: Human Resource DevelopmentObjective: Talent Management

5. Right Answer: A
Explanation: Answer option A is correct.A mentor is someone who takes a personal interest in an employee's career and who guides and sponsors them. Although a supervisor may be a mentor, mentors are usually individuals who are outside the chain of command and may even be from outside the organization. The functions in C, B, and D are not generally performed by mentors.Chapter: Human Resource DevelopmentObjective: Review Questions

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