Published - Fri, 03 Mar 2023

SPHR Questions - Part 91

1. The best quality tool to use for gathering information about a specific problem is which of the following?

A) A stratification chart
B) An Ishikawa diagram
C) A Pareto chart
D) A histogram

2. People Logistics recently began scheduling offsite meetings for its management team to review the operational realities of implementing elements of the strategic plan. This is an example of which of the following development activities?

A) Peer-to-peer coaching
B) Assigning a mentor
C) Hiring an executive coach
D) Strategic planning

3. In the evaluation phase, the ___________ evaluation method focuses on how well the training resulted in learning new skills and competencies.

A) Results
B) Behavior
C) Learning
D) Reaction

4. Which of the following focuses on the person in the job?

A) SWOT analysis
B) Performance management
C) Policies
D) Risk assessment

5. A ___________ learning curve begins slowly, with smaller learning increments, but increases in pace and with larger increments as learning continues.

A) Negatively accelerating
B) S-shaped
C) Plateau
D) Positively accelerating

1. Right Answer: B
Explanation: Answer option B is correct.An Ishikawa diagram is an effective tool for organizing information about a problem when brainstorming with a group. A Pareto chart (C) graphically represents the80/20 rule. A stratification chart (A) shows the individual components of a problem in addition to the total or summary. A histogram (D) provides a way of looking at random occurrences to find out if there is a pattern.Chapter: Human Resource DevelopmentObjective: Review Questions

2. Right Answer: A
Explanation: Answer option A is correct.Peer-to-peer coaching is useful when a management work group has shared values or objectives. Assigning a one-on-one peer coach or using a team approach maximizes the diversity of skills available in any particular peer group. A mentor relationship (B) implies a hierarchy (the mentor and a subordinate), an executive coach (C) is used for more one-on-one upper level management development, and strategic planning (D) is a broad organization-wide string of activities related to the planning the direction of the company.Chapter: Human Resource DevelopmentObjective: Review Questions

3. Right Answer: C
Explanation: Answer option C is correct.The learning evaluation method focuses on how well the training resulted in learning new skills. The reaction evaluation method (D) focuses on participant reactions. The behavior evaluation method (B) measures on-the-job behavior changes as a result of training, and the results evaluation method (A) measures organizational results. Of the four methods, the results evaluation method is considered the most valuable for the organization.Chapter: Human Resource DevelopmentObjective: Review Questions

4. Right Answer: B
Explanation: Answer option B is correct.Chapter: Human Resource DevelopmentObjective: Performance-Management Programs

5. Right Answer: D
Explanation: Answer option D is correct.The positively accelerating learning curve begins with smaller increments but increases in pace and size as learning continues. The negatively accelerating curve(A) begins with larger increments that decrease as learning continues. The S-shaped learning curve (B) is a combination of the positively and negatively accelerating learning curves, whereas a plateau (C) occurs when no learning seems to take place.Chapter: Human Resource DevelopmentObjective: Review Questions

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