Created by - Jenny Clarke
Questions 1. the relationship between an employer and its employees. (the relationship between the management of an industrial enterprise and its employees, as guided by specific laws and regulations)A) human resourcesB) industrial relationsC) geographic structureD) equity partnership2. an interest holder in an organization (ex- owners, investors, employees, suppliers, unions, or the community)A) co-sourcingB) SWOT auditC) turnkey operationD) stakeholder3. a forecasting technique where a group of experts provide individual opinions, which are later shared in order to reach a more objective decisionA) delphi techniqueB) turnkey operationC) equity partnershipD) line management4. a financial review of various options to determine if the benefits are greater than the costsA) corporate citizenshipB) cost-benefit analysis (CBA)C) workforce planningD) cloud computing5. expenses that occur in addition to the purchase price (e.g. maintenance, supplies, training, upgrades)A) work unitB) balanced scorecardC) hidden costsD) user interface Right Answer and Explanation: 1. Right Answer: BExplanation: 2. Right Answer: DExplanation: 3. Right Answer: AExplanation: 4. Right Answer: BExplanation: 5. Right Answer: CExplanation: .col-md-12 { -webkit-user-select: none; -ms-user-select: none; user-select: none; } .flash-sale-container{background:#134981;text-align:center;padding:2%;} p.flash-sale-text{ font-size:24px;font-family:"Poppins";letter-spacing:2px;line-height:1.4em; } span.flash-break{ display:block; } .flash-sale-text { -webkit-animation-name:flash; animation: blink 1.5s infinite; } @keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } @-webkit-keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } 80% DISCOUNT: SHRM-CP PRACTICE EXAMS Questions with detailed explanation 2023 - UPDATED
More detailsPublished - Fri, 03 Mar 2023
Created by - Jenny Clarke
Questions 1. Being strategic, from the perspective of an HR department, is often the way to be taken seriously and offered a 'seat at the top table.' But what does being strategic really mean?A) Having an impact on the things that are most important to the organization's corporate goals and objectivesB) Analyze the job description and job specificationsC) Analyze the organization's needs for building a HRIS systemD) Providing above-market compensation packages2. Which of the following should be considered while examining demographic factors for an environmental scan?A) Employee agrees with the final version of the reviewB) Functional and unit strategiesC) Generational differencesD) Analyze the organization's needs for building a HRIS system3. For a training program designed to enhance group problem-solving skills, which type of seating management is most appropriate?A) Administrative ExpertB) Nonequivalent group designC) Chevron styleD) Required competencies and how they are assessed4. Executive incentive pay is usually all of the following, except:A) To identify the positive things done to achieve the 95% ratingB) Appointing a dedicated communications team to ensure adequate and timely ongoing communications for all involvedC) Paid annually to encourage strong sales and immediate profitsD) Aggressively moving into international markets5. When developing a new staffing strategy based on identified organizational needs, an HR director is performing which management function?A) attritionB) formula-based.C) OrganizingD) work climate Right Answer and Explanation: 1. Right Answer: AExplanation: 2. Right Answer: CExplanation: 3. Right Answer: CExplanation: 4. Right Answer: CExplanation: 5. Right Answer: CExplanation: .col-md-12 { -webkit-user-select: none; -ms-user-select: none; user-select: none; } .flash-sale-container{background:#134981;text-align:center;padding:2%;} p.flash-sale-text{ font-size:24px;font-family:"Poppins";letter-spacing:2px;line-height:1.4em; } span.flash-break{ display:block; } .flash-sale-text { -webkit-animation-name:flash; animation: blink 1.5s infinite; } @keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } @-webkit-keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } 80% DISCOUNT: SHRM-CP PRACTICE EXAMS Questions with detailed explanation 2023 - UPDATED
More detailsPublished - Fri, 03 Mar 2023
Created by - Jenny Clarke
Questions 1. When conducting this environmental scan, which of the following types of influences are more critical for global staffing?A) demonstrationB) Performance-basedC) Interactional justiceD) Labor market factors2. An organization in its mature stage realized that over the next 2-3 years well over 200 workers would retire. In order to address the skill requirements to replace these workers, HR should do all the following immediately except:A) Determine a strategic planB) Check when the data was gathered.C) Internal consistency was used to show the reason for the usage of sick leave by employeesD) Operating unit of the organization3. These employees, who were proactively identified as potential successors, participate in people development initiatives to acquire the necessary competenciesA) Determine a strategic planB) Automatically reorganize the organization based on resultsC) provide protection in the event of a merger or acquisition.D) Criterion deficiency4. What should be done after an employee has admitted to substance abuse and agreed to seek professional help?A) Summarily discharge so there is no further confrontation and potential for workplace violenceB) The coach should become fully versed on coaching methods before starting the process.C) HR should monitor the situation to ensure that the employee is in treatment.D) Actively involve and encouraging open communication of employees in large focus groups5. A company in the decline phase of organizational evolution might use which of the following approaches to offset the downturn?A) Direct reportsB) Reduce costs.C) growthD) Oral warning Right Answer and Explanation: 1. Right Answer: DExplanation: 2. Right Answer: AExplanation: 3. Right Answer: DExplanation: 4. Right Answer: CExplanation: 5. Right Answer: BExplanation: .col-md-12 { -webkit-user-select: none; -ms-user-select: none; user-select: none; } .flash-sale-container{background:#134981;text-align:center;padding:2%;} p.flash-sale-text{ font-size:24px;font-family:"Poppins";letter-spacing:2px;line-height:1.4em; } span.flash-break{ display:block; } .flash-sale-text { -webkit-animation-name:flash; animation: blink 1.5s infinite; } @keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } @-webkit-keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } 80% DISCOUNT: SHRM-CP PRACTICE EXAMS Questions with detailed explanation 2023 - UPDATED
More detailsPublished - Fri, 03 Mar 2023
Created by - Jenny Clarke
Questions 1. a method allowing employees to access and update dataA) process-flow analysisB) strategic planningC) employee self-serviceD) balanced scorecard2. expenses for a project being divided among those involvedA) shared servicesB) trend analysisC) redundanciesD) cost sharing3. moving employees from one location or task to another (often to reduce layoffs or to make the best use of employees)A) investmentB) redeploymentC) value chainD) head count4. a system or reporting where employees have both vertical and horizontal relationships (a system of managing staff where employees have more than one reporting relationship)A) strategic allianceB) human capital strategyC) matrix structureD) chain of command5. an agreement to cooperate between two organizations (pursue common goals and share resources)A) human capital strategiesB) quantificationC) vision statementD) strategic alliance Right Answer and Explanation: 1. Right Answer: CExplanation: 2. Right Answer: DExplanation: 3. Right Answer: BExplanation: 4. Right Answer: CExplanation: 5. Right Answer: DExplanation: .col-md-12 { -webkit-user-select: none; -ms-user-select: none; user-select: none; } .flash-sale-container{background:#134981;text-align:center;padding:2%;} p.flash-sale-text{ font-size:24px;font-family:"Poppins";letter-spacing:2px;line-height:1.4em; } span.flash-break{ display:block; } .flash-sale-text { -webkit-animation-name:flash; animation: blink 1.5s infinite; } @keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } @-webkit-keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } 80% DISCOUNT: SHRM-CP PRACTICE EXAMS Questions with detailed explanation 2023 - UPDATED
More detailsPublished - Fri, 03 Mar 2023
Created by - Jenny Clarke
Questions 1. Fran is the HR Professional for her organization and she's working with a new recruit in the HR department. Fran wants to explain the role of HR to the new recruit. Which of the following statements most accurately describes the role of an HR in an organization?A) The role of HR is evolving into one that provides legal and operational services for the entire organization.B) The role of HR is evolving into one that provides administrative and operational services for the entire organization.C) The role of HR is evolving into one that provides strategic, administrative, and operational services for the entire organization.D) The role of HR is evolving into one that provides cultural awareness, administrative, and functional services for the entire organization.2. Your organization uses virtual teams to complete projects. Jen is a project manager in this environment and she must act accordingly. All of the following are disadvantages of a virtual team that Jen must overcome except for which one?A) Face-to-face communicationsB) Working from home-based officesC) Different time zonesD) Different languages3. Part of organizational development is a commitment to quality. What quality control tool shows categories of failures from largest to smallest in a bar chart?A) Histogram chartB) Control chartC) Pareto chartD) Fishbone diagram4. Measuring staffing needs against sales volume could be done most effectively by using which of the following techniques?A) A multiple linear regressionB) A simple linear regressionC) A simulation modelD) A ratio5. During the union-organizing process, how is the bargaining unit determined?A) By the employees during the electionB) By the union organizersC) Jointly, by the union and the employerD) By the National Labor Relations Board Right Answer and Explanation: 1. Right Answer: CExplanation: Answer option C is correct.The best definition of HR is that HR is evolving into a role that provides strategic, administrative, and operational services for the entire organization.Answer option A is incorrect. This isn't the best definition of HR as this answer doesn't include the administrative role of HR in the organization and it includes legal, which isn't valid.Answer option B is incorrect. This isn't the best definition of HR as this answer doesn't include strategic services.Answer option D is incorrect. This isn't the best definition of HR as doesn't include a direct component of cultural awareness.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning and Employment.Chapter: Business Management and StrategyObjective: Strategy2. Right Answer: BExplanation: Answer option B is correct.Working from home-based offices is actually a benefit of a virtual team, not a disadvantage.Answer option D is incorrect. Different languages among the virtual team can create communication challenges for Jen and the project team.Answer option C is incorrect. Operating with different time zones can create challenges for communications and team meetings.Answer option A is incorrect. Face-to-face communication is one of the best approaches for communicating, but virtual teams can't take advantage of face-to-face communications as easily as a collocated team.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 7: Employee and Labor Relations. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Global Considerations3. Right Answer: CExplanation: Answer option C is correct.A Pareto chart is a special histogram in that it shows categories of failures from the largest failure to the smallest failure. The idea is that the project team or organizational development team will attack the largest problems first.Pareto chart -A Pareto chart is a special type of bar chart where the values being plotted are arranged in descending order. The graph is accompanied by a line graph, which shows the cumulative totals of each category, left to right. The chart is named after Vilfredo Pareto, and its use in quality assurance was popularized by Joseph M.Juran and Kaoru Ishikawa.A Pareto chart is a histogram where items (such as number of defects) are ordered by frequency of occurrence, as shown in the below example:Example of a Pareto chart -It is a type of chart that consists both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is shown by the line.Answer option A is incorrect. A histogram is simply a bar chart and isn't ordered from largest to smallest.Answer option D is incorrect. A fishbone diagram is also known as an Ishikawa diagram or a cause and effect chart.Ishikawa diagram -The Ishikawa diagram (or fishbone diagram or also cause-and-effect diagram) is a diagram that shows the causes of a certain event. A common use of theIshikawa diagram is to identify potential factors causing an overall effect. It helps identify causal factors and root causes.It is known as a fishbone diagram because of its shape, similar to the side view of a fish skeleton. It is considered as a basic tool of quality management.Answer option B is incorrect. A control chart shows trend analysis by tracking the results of measurements over time.What are control charts?Control charts are graphical representations of different processes. These charts contain the maximum and minimum values allowed. Control charts are used to determine whether or not a process is stable or has predictable performance. A process is considered out of control when a data point exceeds a control limit or if seven consecutive points are above or below the mean.Reference: Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Human Resource DevelopmentObjective: Organization Development4. Right Answer: BExplanation: Answer option B is correct.A simple linear regression measures one variable against another. Multiple linear regression (A) measures more than one variable against others. A ratio (D) compares one number to another. A simulation model uses a computer program (C) to predict the possible outcomes of different business scenarios. SeeChapters 2 and 4 for more information.Chapter: Core Knowledge Requirements for HR ProfessionalsObjective: Qualitative and Quantitative Analysis5. Right Answer: DExplanation: Answer option D is correct.The National Labor Relations Board (NLRB) determines which jobs will be included in the bargaining unit based on the 'community of interest' shared by the requirements of the jobs. See Chapter 7 for more information.Chapter: Employee and Labor RelationsObjective: Federal Employment Legislation .col-md-12 { -webkit-user-select: none; -ms-user-select: none; user-select: none; } .flash-sale-container{background:#134981;text-align:center;padding:2%;} p.flash-sale-text{ font-size:24px;font-family:"Poppins";letter-spacing:2px;line-height:1.4em; } span.flash-break{ display:block; } .flash-sale-text { -webkit-animation-name:flash; animation: blink 1.5s infinite; } @keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } @-webkit-keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } 80% DISCOUNT: SPHR PRACTICE EXAMS
More detailsPublished - Fri, 03 Mar 2023
Created by - Jenny Clarke
Questions 1. The initial treatment for a client with a liquid chemical burn injury is to:A) Irrigate the area with neutralizing solutionsB) Flush the exposed area with large amounts of waterC) Inject calcium chloride into the burned areaD) Apply lanolin ointment to the area2. The most important reason to closely assess circumferential burns at least every hour is that they may result in:A) HypovolemiaB) Renal damageC) Ventricular arrhythmiasD) Loss of peripheral pulses3. During burn therapy, morphine is primarily administered IV for pain management because this route:A) Delays absorption to provide continuous pain reliefB) Facilitates absorption because absorption from muscles is not dependableC) Allows for discontinuance of the medication if respiratory depression developsD) Avoids causing additional pain from IM injections4. The medication that best penetrates eschar is:A) Mafenide acetate (Sulfamylon)B) Silver sulfadiazine (Silvadene)C) Neomycin sulfate (Neosporin)D) Povidone-iodine (Betadine)5. When the nurse is evaluating lab data for a client 1824 hours after a major thermal burn, the expected physiological changes would include which of the following?A) Elevated serum sodiumB) Elevated serum calciumC) Elevated serum proteinD) Elevated hematocrit Right Answer and Explanation: 1. Right Answer: BExplanation: (A) In the past, neutralizing solutions were recommended, but presently there is concern that these solutions extend the depth of burn area. (B) The use of large amounts of water to flush the area is recommended for chemical burns. (C) Calcium chloride is not recommended therapy and would likely worsen the problem.(D) Lanolin is of no benefit in the initial treatment of a chemical injury and may actually extend a thermal injury.2. Right Answer: DExplanation: (A) Hypovolemia could be a result of fluid loss from thermal injury, but not as a result of the circumferential injury. (B) Renal damage is typically seen because of prolonged hypovolemia or myoglobinuria. (C) Electrical injuries and electrolyte changes typically cause arrhythmias in the burn client. (D) Full-thickness circumferential burns are nonelastic and result in an internal tourniquet effect that compromises distal blood flow when the area involved is an extremity.Circumferential full-thickness torso burns compromise respiratory motion and, when extreme, cardiac return.3. Right Answer: BExplanation: (A) Absorption would be increased, not decreased. (B) IM injections should not be used until the client is hemodynamically stable and has adequate tissue perfusion. Medications will remain in the subcutaneous tissue with the fluid that is present in the interstitial spaces in the acute phase of the thermal injury. The client will have a poor response to the medication administered, and a 'dumping' of the medication can occur when the medication and fluid are shifted back into the intravascular spaces in the next phase of healing. (C) IV administration of the medication would hasten respiratory compromise, if present. (D) The desire to avoid causing the client additional pain is not a primary reason for this route of administration.4. Right Answer: AExplanation: (A) Mafenide acetate is bacteriostatic against gram-positive and gram-negative organisms and is the agent that best penetrates eschar. (B) Silver sulfadiazine poorly penetrates eschar. (C) Neomycin sulfate does not penetrate eschar. (D) Povidoneiodine does not penetrate eschar.5. Right Answer: DExplanation: (A) Sodium enters the edema fluid in the burned area, lowering the sodium content of the vascular fluid. Hyponatremia may continue for days to several weeks because of sodium loss to edema, sodium shifting into the cells, and later, diuresis. (B) Hypocalcemia occurs because of calcium loss to edema fluid at the burned site (third space fluid). (C) Protein loss occurs at the burn site owing to increased capillary permeability. Serum protein levels remain low until healing occurs. (D)Hematocrit level is elevated owing to hemoconcentration from hypovolemia. Anemia is present in the postburn stage owing to blood loss and hemolysis, but it cannot be assessed until the client is adequately hydrated. .col-md-12 { -webkit-user-select: none; -ms-user-select: none; user-select: none; } .flash-sale-container{background:#134981;text-align:center;padding:2%;} p.flash-sale-text{ font-size:24px;font-family:"Poppins";letter-spacing:2px;line-height:1.4em; } span.flash-break{ display:block; } .flash-sale-text { -webkit-animation-name:flash; animation: blink 1.5s infinite; } @keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } @-webkit-keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } 80% DISCOUNT: NCLEX-RN PRACTICE EXAMS
More detailsPublished - Fri, 03 Mar 2023
Created by - Jenny Clarke
Questions 1. a commitment of money for expected return (money and capital that is spent in order to make more money- stocks, bonds, real estate)A) forecastingB) investmentC) hidden costsD) hybrid structure2. responsibility to employees and to the communityA) competenciesB) certificationC) corporate citizenshipD) corporate social responsibility3. number of employees an organization has on its payrollA) trend analysisB) head countC) hidden costsD) headhunter4. a method of accounting (an account method that recognizes a company's financial performance by recording income and expenses at the time a transaction occurs, rather than when a payment is received or an invoice is paid)A) recruitmentB) hr partnerC) functional areaD) accrual5. company behavioral guidelines (how employees to behave around the world, often intended to prevent bribery and corruption)A) balanced scorecardB) organizational chartC) greenfield operationD) global ethics policy Right Answer and Explanation: 1. Right Answer: BExplanation: 2. Right Answer: CExplanation: 3. Right Answer: BExplanation: 4. Right Answer: DExplanation: 5. Right Answer: DExplanation: .col-md-12 { -webkit-user-select: none; -ms-user-select: none; user-select: none; } .flash-sale-container{background:#134981;text-align:center;padding:2%;} p.flash-sale-text{ font-size:24px;font-family:"Poppins";letter-spacing:2px;line-height:1.4em; } span.flash-break{ display:block; } .flash-sale-text { -webkit-animation-name:flash; animation: blink 1.5s infinite; } @keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } @-webkit-keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } 80% DISCOUNT: SHRM-CP PRACTICE EXAMS Questions with detailed explanation 2023 - UPDATED
More detailsPublished - Fri, 03 Mar 2023
Created by - Jenny Clarke
Questions 1. Which of the following would a trainer emphasize in order to ensure that a training program focused on developing skills for a particular job is valid?A) Analyze the job description and job specificationsB) Budgeting authority given to first level supervisorC) Problems are separated from personalities.D) The pretest caused the subjects to think or act differently after responding to the questions2. International assignees are also referred to as:A) expatriates.B) Development employeesC) tax and visaD) Patterned3. During which of the following stages of the organizational life cycle would a company focus on expanding their career planning and HR development efforts?A) maturityB) Mid-careerC) UniversalistD) Customer4. Information technology creates a transformational impact on HR by:A) Constructive confrontation and counselingB) Expanding the scope and function of the HR DepartmentC) Suggested actions and practices for acquiring HR competencies.D) Evaluating the success of the change management process5. Purpose statements for security-related prevention measures are listed below. Which of the purpose statements is NOT an accurate representation of the prevention measure?A) The disaster response plan describes the processes for protecting organization assets in the event of a crisis, disaster or emergency.B) Eliminate budget items that cannot be substantiated with monetary values.C) New products and services being deployed as part of the organization's competitive strategy.D) The return on investment for this campaign is 500%. In this case the return on investment equals the value of the benefits received ($500,000) divided by the initial investment ($100,000). 500,000 / 100,000 * 100% = 500% Right Answer and Explanation: 1. Right Answer: AExplanation: 2. Right Answer: AExplanation: 3. Right Answer: AExplanation: 4. Right Answer: BExplanation: 5. Right Answer: AExplanation: .col-md-12 { -webkit-user-select: none; -ms-user-select: none; user-select: none; } .flash-sale-container{background:#134981;text-align:center;padding:2%;} p.flash-sale-text{ font-size:24px;font-family:"Poppins";letter-spacing:2px;line-height:1.4em; } span.flash-break{ display:block; } .flash-sale-text { -webkit-animation-name:flash; animation: blink 1.5s infinite; } @keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } @-webkit-keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } 80% DISCOUNT: SHRM-CP PRACTICE EXAMS Questions with detailed explanation 2023 - UPDATED
More detailsPublished - Fri, 03 Mar 2023
Created by - Jenny Clarke
Questions 1. A plan in which an employee earns a number of shares of stock that are subject to forfeiture if performance goals are not met is known asA) SeamlessB) estimate future staffing needs.C) Strategically aligning HRDD) a restricted stock grant.2. Which of the following financial measures are NOT used to evaluate HR's strategic contributions?A) Project managementB) work climateC) trend analysisD) Data is collected.3. A consulting company is developing a balanced scorecard. One of their goals is to meet or exceed customer expectations by completing projects on time and within budget. Which of the following balanced scorecard perspectives fits with this goal?A) focus groupsB) CustomerC) Customer intimacyD) maturity4. Which of the following is NOT a process-focused intervention?A) Organizational inbreedingB) Direct reportsC) Structured strategiesD) Set clear expectations5. Stating that a training program will improve customer service's ability to answer product questions by 30%, thus meeting the organization's mission of being the best service provider in the field, is an example of what HR process?A) Strategically aligning HRDB) way to measure learningC) operating unit of orgD) HR as a culture and change steward. Right Answer and Explanation: 1. Right Answer: DExplanation: 2. Right Answer: CExplanation: 3. Right Answer: BExplanation: 4. Right Answer: CExplanation: 5. Right Answer: AExplanation: .col-md-12 { -webkit-user-select: none; -ms-user-select: none; user-select: none; } .flash-sale-container{background:#134981;text-align:center;padding:2%;} p.flash-sale-text{ font-size:24px;font-family:"Poppins";letter-spacing:2px;line-height:1.4em; } span.flash-break{ display:block; } .flash-sale-text { -webkit-animation-name:flash; animation: blink 1.5s infinite; } @keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } @-webkit-keyframes blink{ 0% { color: #D3585F; } 20% { color: #D3585F; } 40% { color: #FFF; } 60% { color: #FFF; } 80% { color: #D3585F; } 100% { color: #D3585F; } } 80% DISCOUNT: SHRM-CP PRACTICE EXAMS Questions with detailed explanation 2023 - UPDATED
More detailsPublished - Fri, 03 Mar 2023
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